Support

Use this form to send the right details to the support team. Choose the topic first and we will ask only for the information needed to handle your request.

Response time We aim to reply within 1 business day.

Order questions Include your order number when you already placed an order.

Dealer purchases Keep your proof of purchase ready if you bought through another channel.

1What is your question about?

Order / shipping / delivery I have a complaint about your products I have a question about your products I am a business customer / I want to become a business customer Press and media Other question

2Order, shipping, or delivery

Did you already order?

Order Number

2Product complaint

Where did you buy the product?

What is your complaint about?

Order or reference number. If unavailable, provide the ordering phone number and order date.

Describe the problem, affected seed count, and varieties.

Germination complaint details

Answer each question in detail so the support team can assess the storage, germination, and development conditions.

How were the seeds stored after you received them?

Describe the germination process, including duration, humidity, and other conditions.

Describe plant development. How did its conditions, timing, and outcome compare with expectations?

2Product question

Product or strain name

2Other question

Use the subject and message fields below to describe what you need.

2Business, wholesale, or press

Company or publication

Phone

Website

3Your contact details

Your Name

E-Mail Address

Confirm E-Mail Address

4Request details

Subject

Enquiry

Attachments

Add clear photos that show the issue. Product complaints require at least one JPG, PNG, or GIF photo; PDFs may be added as supporting documents.

Up to 3 files. JPG, PNG, GIF, or PDF. 8 MB per file.

The selected topic determines which fields are required.

Support

Germination complaint details

Please select your location

Confirm your age