How to return the goods back?
Dear Valued Clients,
Extreme Seeds Store guarantees:
• High-Quality Seeds
We enforce rigorous quality control measures and store all seeds under optimal conditions. You can find customer reviews and feedback about Extreme Seeds on various specialized forums.
• Order Fulfillment and Shipping
Customers may request a refund or exchange within 30 days from the order shipment date under the following conditions:
- Lost Products:
After receiving your claim, our team will contact the shipping company and conduct a thorough investigation to locate the parcel.
- Damaged Products:
To file a damage claim, please provide:
- Order or declaration number.
- Clear photo evidence of the damaged product either in or next to its packaging.
The store compensates customers for legitimate claims regarding:
- Non-germination of the majority of seeds.
- Incorrect flowering type (auto/photo).
- Male plants from feminized seeds.
To apply for compensation, you must:
- Complete the specified claim form.
- Submit it via email to [email protected].
- Attach clear photos of the damaged seeds along with their original packaging.
Important exceptions to compensation:
- Claims submitted later than 30 days after the order shipment date.
- Incomplete or missing information.
- Expert assessment indicating issues unrelated to product quality.
We encourage you to join growers' forums to learn more about plant cultivation, problem identification, and solutions.
Please Note:
Reviewing claims requires time, especially if additional clarification is needed. If your submission lacks certain information, our manager will contact you via email for further details. We kindly ask for your patience and cooperation during this process.
Thank you for choosing Extreme Seeds!
