Support

Use this form to send the right details to the support team. Choose the topic first and we will ask only for the information needed to handle your request.

Response time We aim to reply within 1 business day.

Order questions Include your order number when you already placed an order.

Dealer purchases Keep your proof of purchase ready if you bought through another channel.

1What is your question about?

Order / shipping / delivery I have a complaint about your products I have a question about your products I am a business customer / I want to become a business customer Press and media Other question

2Order, shipping, or delivery

Did you already order?

Order Number

2Product complaint

Where did you buy the product?

What is your complaint about?

Order Number

Product or strain name

Germination complaint details

Tell us which seeds were affected and describe the method you used so the support team can assess the request quickly.

Which seeds are affected?

How did you try to germinate the seeds?

2Product question

Product or strain name

2Other question

Use the subject and message fields below to describe what you need.

2Business, wholesale, or press

Company or publication

Phone

Website

3Your contact details

Your Name

E-Mail Address

Confirm E-Mail Address

4Request details

Subject

Enquiry

Attachments

Add screenshots, receipt photos, or product photos if they help explain the issue.

Up to 3 files. JPG, PNG, GIF, or PDF. 8 MB per file.

The selected topic determines which fields are required.

Support

Germination complaint details

Please select your location

Confirm your age